Your AI support agent handles customer queries with context-aware responses, learns from every interaction, and escalates only when truly needed.
From incoming query to resolution - intelligent support that gets smarter over time.
Incoming queries arrive via email or chat. The agent analyzes intent, determines if it can be resolved automatically, or routes to a human with full context.
Book a consultationQuery routing
Incoming ticket #4,892
“How do I change my billing plan? I want to upgrade to enterprise.”
Intent analysis
Routed to AI Response Agent - KB article found
Accesses your knowledge base - FAQs, product docs, troubleshooting guides - to generate accurate answers with supporting citations and links.
Book a consultationKnowledge lookup
Searching: “upgrade billing plan enterprise”
How to upgrade your plan
98% matchNavigate to Settings → Billing → Change Plan. Select Enterprise tier and...
Enterprise plan features
85% matchEnterprise includes SSO, dedicated support, custom integrations, and...
Complex or sensitive queries escalate to your team with full conversation history, suggested next steps, and relevant documentation - no information loss.
Book a consultationEscalation
Confidence too low to resolve (42%)
“Custom SSO integration failing with SAML error 403”
Context package
Routed to: Alex M. (Sr. Support Engineer) - handled similar case last week
Customers interact via email or chat. The agent maintains context across messages and can handle multi-turn troubleshooting conversations.
Book a consultationLive support
I can't export my data to CSV. The button seems broken.
Customer · 2:15 PM
I can help! Are you on the Dashboard or Reports page? The export works differently on each.
AI Agent · 2:15 PM
I'm on the Dashboard page.
Customer · 2:16 PM
Retrieving step-by-step guide for Dashboard CSV export...
From ticket to resolution - here's how your AI support agent handles customer queries.
Three specialized agents working together to deliver exceptional customer support.
Analyzes incoming questions, determines resolution feasibility, checks knowledge base relevance, and routes appropriately.
e.g. Identifies a VIP customer's urgent bug report and fast-tracks it to the engineering team with full context.
Generates accurate answers using documentation, maintains conversation context, provides citations, and escalates when confidence is low.
e.g. Resolves a how-to question with a clear step-by-step response pulled from 3 different help articles.
Monitors conversation quality, identifies when human intervention is needed, and hands off with complete context and suggested actions.
e.g. Detects frustration in a conversation, packages the full history, and routes to a senior agent with suggested resolution.
Built for teams who want fast, accurate support without scaling headcount.
Analyzes incoming questions to determine if they can be resolved automatically or need human escalation.
e.g. Routes a billing question to auto-resolution while flagging a complex integration issue for senior support.
Accesses FAQs, product documentation, and troubleshooting guides to generate accurate answers with citations.
e.g. Customer asks about API rate limits - instantly pulls the exact documentation section with current limits and upgrade options.
Handles queries across email and chat with consistent quality and context preservation.
e.g. Manages a live chat conversation while simultaneously responding to email tickets, maintaining context across both.
Escalates complex cases to your team with full conversation history and suggested next steps.
e.g. Transfers a complex account issue to the right specialist with full conversation history and 3 suggested resolution paths.
Traditional Chatbots
Your AI Support Agent
Canned responses from a script
Understands context and generates relevant answers from your documentation
Automate everything, even when it shouldn't be
Knows when to escalate and provides humans with full context
Chat-only with no email support
Works across email and chat with consistent quality
Simple FAQ keyword matching
Reasons through multi-step troubleshooting with conversation context
Common questions about the AI Support Agent.
Can't find what you're looking for? Email sachi@thinklylabs.com.
Book a demo to see how AI-powered support can improve resolution times and customer satisfaction.